Privacy Policy

Information We Collect

When you submit a Request for Quote (RFQ), we collect the contact and project details you provide: company name, contact name, email address, phone number, industry, discipline, timeline, material preferences, critical feature descriptions, and any notes you include. We also collect uploaded files (CAD drawings, engineering prints) associated with your submission.

We do not collect information through cookies or browser tracking. Vercel Analytics — our site analytics provider — is cookieless and does not use persistent identifiers or cross-site tracking.

How We Use Your Information

RFQ submissions are used solely to evaluate your project, prepare a quotation, and communicate with you about your inquiry. We do not sell, rent, or share your information with third parties for marketing purposes.

Uploaded files are stored on Vercel Blob infrastructure to allow our engineering team to review your prints and drawings. Files are retained for 12 months following submission unless you request earlier deletion.

Marve Conversations

Conversations with Marve, our assistant, are recorded: the messages you send, tool activity (such as part-analysis results and uploaded file names), the page that referred you to our site, and any contact details you choose to provide. We record them so our engineers can prepare your quote, follow up on open inquiries, and improve Marve.

If you book an engineering review, the conversation is linked to your RFQ ticket as part of the project record. Conversation processing is performed by Anthropic, our AI provider, which retains API data only for a limited period and does not train on it. To have a conversation deleted, email sales@futuremicromoldllc.com with "Data Request" in the subject line.

Analytics

We use Vercel Analytics to understand aggregate site usage (page views, traffic sources). This service does not use cookies, does not fingerprint individual visitors, and does not collect personally identifiable information. No third-party advertising trackers are deployed on this site.

Data Retention

RFQ form data (contact details, project specifications) is retained for 3 years from the date of submission to support program traceability and potential follow-on work. You may request deletion at any time.

Uploaded files are retained for 12 months then deleted automatically, unless the program advances to an active purchase order, in which case they become part of the project record and are retained for the duration of the program plus 7 years per our ISO 9001:2015 quality records requirements.

Your Rights

You have the right to access, correct, or request deletion of any personal data we hold about you. To exercise these rights, email us at sales@futuremicromoldllc.com with "Data Request" in the subject line. We will respond within 30 days.

If you are located in the European Economic Area (EEA) or California, you have additional rights under GDPR and CCPA respectively. These include the right to data portability and the right to opt out of any sale of personal information (we do not sell personal information).

Security

Data is transmitted over TLS. File storage is handled by Vercel Blob, which uses industry-standard encryption at rest. Access to RFQ data is restricted to Future Micro Mold employees with a business need.

Third-Party Services

We use the following sub-processors: Vercel, Inc. (hosting, analytics, file storage), Neon, Inc. (database, provisioned through Vercel), Resend, Inc. (transactional email delivery), and Anthropic, PBC (AI processing for quoting-agent conversations). All are bound by their respective data processing agreements. No other third-party services receive your personal data.

Changes to This Policy

We may update this policy when our data practices change. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the site after a policy update constitutes acceptance of the revised terms.

Contact

Future Micro Mold LLC 6861 28th St Cir E · Sarasota, FL 34243 sales@futuremicromoldllc.com · (941) 201-6880